When Ronan Keating crooned his version of Overstreet and Schlitzâs schmaltzy classic, he probably wasnât trying to evoke misty-eyed agreement from yours truly. Had he been, he would have failed. I donât really like the song. Quite honestly, it just popped into my head a moment ago as a neat way of encapsulating the topic of this post. Such is the way of headlines â catchiness so often trumps incisiveness.
As it turns out (almost as if I planned it, dear reader) this rambling introduction also serves to introduce aforesaid theme; that too much information can be a dangerous thing. Or, at the very least, a confusing and wearying thing. As I imagine youâre beginning to appreciateâŠ
As the world-class IC experts our website so confidently proclaim us to be, we get asked a lot of questions about the practicalities of communication. Whatâs the best way of doing X? How can we make Y more compelling? Is it at all possible to get Z done in the next hour if I send you a chocolate rabbit? (The most popular answer to the final question, incidentally, is âYes, but please donât mention the chocolate rabbit in front of the creative team.â)
But itâs amazing how rarely anyone asks us whether they should do X, Y or Z at all.
âEschew surplusage,â quipped Mark Twain. âCut out the noise!â implore comms professionals. But, time and again, weâre told by employees at companies of all shapes and sizes that theyâre bombarded with too many contradictory/irrelevant/plain silly messages.
So, the people doing the communicating understand that less is more. And, in turn, the people being communicated to say theyâre being overwhelmed. But still the machine continues to grind out more and more strategies, visions, frameworks, manifestos, initiatives, schemes and critical updates like a demonic press with an MBA and a proclivity for contrived acronyms.
Is it all just a sign of the times? We live in the much-vaunted Information Age, after all. For thousands of years we were stymied by an inability to get our hands on what we needed to know. For instance, the World Cup victory in 1966 wasnât celebrated in Yorkshire until 1971 (okay, thatâs not true). But what was then a drought is now a deluge.
Within seconds, I can now discover exactly how many No.1 UK hits my idol Ronan scored during his illustrious career. Six with Boyzone, three as a solo artist, if youâre interested. Iâm certainly not. And thatâs kind of the point. Information has no intrinsic value beyond how it can be usefully applied. Knowledge sharing is a vital component of modern business â but that is not the same thing as simply disseminating information as widely as possible.
I wonât pretend thereâs an easy answer. One of the biggest gripes youâll hear from employees is âIâm never told whatâs going on.â The other is âIâm drowning in irrelevant information.â Delightfully perverse, isnât it? To slide the cigarette paper between the two, you need the power to say âNoâ. Everyone thinks their message is vital â but someone needs to take a step back and decide whatâs relevant to whom and bin the rest.
Of course, you could always ask us. Weâre independent and we like to think we can be pretty brave when we need to be. Our outside perspective coupled with your business insights will allow us to prune your overgrown comms plan into a beautiful bonsai. And just imagine the thrill of approaching an agency with some billable work only for them to say youâre better off saving your money.
I feel a song coming onâŠ
